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LexisNexis Risk Solutions Sponsored Webinar: Gaining a Holistic View of Identity and Creditworthiness in a Rapidly Shifting Landscape
The COVID-19 crisis has impacted the telecommunications industry to fast track digital transformation initiatives while balancing the pressure to protect the customer experience and protect customers from evolving fraud schemes.
Customer Support
Account Management
Fraud
2020
Webinar
Details
Devices and Digital Identities: Protect your customers from emerging risk
Digital transformation has changed virtually everything about the way we interact with people, access information, transact business etc. Unfortunately, it has also opened the door to greater digital identity fraud for communications and media businesses.
Customer Support
Account Management
Fraud
2020
Whitepaper
Details
Beyond the Crisis
This Business Affiliate Advisory Board (BAAB) webinar took place on Wednesday, June 24th, 2020. It focuses on impact and recovery from Coronavirus - employment data for forecasting, account treatment, and collections along with other topics.
Customer Support
Account Management
Collections
Leadership
2020
Webinar
Details
Fraud In the Contact Center and Digital Channels – Strategies for Balancing Detection and Prevention With CX
Fraud is on the rise across customer-facing interaction channels. But experts agree: The contact center may be the most vulnerable channel that represents an easier target for thieves.
White Paper
Customer Support
Fraud
2019
Details
Omni-Channel Communications for Telecommunications
For the telecommunications industry, meeting customer expectations and avoiding churn is a constant challenge. Customers have more options, and are more sophisticated than ever.
White Paper
Customer Support
Account Management
Collections
2018
Details
Communications Company Improves Efficiency of Acquisition Campaigns – Ability to Pay Measure and Prescreen Enable Enhanced Targeting
A communications service provider was relying on ITA offers to drive new customer acquisition, but was struggling with inefficient call center operations and a high non-pay churn rate.
White Paper
Customer Support
Account Management
Credit
Collections
2018
Details
Loss Forecasting for Telecommunications
Telecommunications professionals are continually asked to do more to improve portfolio profit with less: less budget, less headcount and fewer resources.
White Paper
Customer Support
Account Management
Leadership
2018
Details
Navigating Change and Driving Performance in Telecommunications
The telecommunications industry has grown and evolved dramatically since its inception and is facing ongoing changes to government regulations.
White Paper
Customer Support
Account Management
Leadership
2018
Details
The Data You Need is Beyond Your Communications Provider – Impact of Social Networks in Modern Revenue Assurance and Fraud Management
Revenue Assurance and Fraud Management (RAFM) teams are often faced with internal obstacles before they can obtain access to some of their company’s OSS/BSS systems...
Customer Support
Account Management
Fraud
Leadership
Legislative/Regulatory
Presentation
2018
Details
Communications Savvy – Trended Credit Scores Help Grow Your Business
This guide provides insight into scoring a greater population of consumers and achieving better segmentation across risk bands, giving lenders the ability to confidently approve more consumers.
White Paper
Customer Support
Account Management
Credit
Leadership
2018
Details
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