MC LMS - Course list

NYC SHIELD Rule

Preparing for the NYC DCWP: Stopping Harassment & Intimidation and Ensuring Lawful Debt Collection

TRMA Webinar: The Behavioral Science Edge in Collections

Delinquency is rising. Traditional approaches aren’t cutting through. To meet the moment, collections leaders need strategies rooted in how people actually make decisions under stress. That’s where behavioral science comes in. Presented by Symend 10/23/25.

TRMA Fall 2025 Conference

Session Decks from the Fall 2025 Conference in Atlanta, September 2025.

TRMA Webinar: Navigating Collections: Essential Strategies and Common Mistakes

With rising delinquencies, tighter regulations, and increasingly complex customer expectations, the pressure to collect efficiently without compromising compliance or customer trust has never been greater. Presented by TransUnion 8/12/25.

TRMA Webinar: Crossing Signals: How Fraud Trends in Telecom Compare to Other Sectors

Discover how fraudsters are evolving their tactics across industries & what that means for telecom. Explore cross-industry fraud trends in the U.S. and take a closer look at how telecom fraud stacks up against other sectors. Presented by SentiLink 7/22/25.

TRMA Webinar: What’s Going on in Washington and How Could it Impact Your Business?

The new administration is issuing a large number of executive orders, the CFPB faces significant changes, and regulatory reviews are underway for medical debt, overdraft fees, and more. Presented by Equifax on June 26, 2025.

TRMA Webinar: The Road Ahead for Telecommunications Collections: Trends, Insights, and Recovery Strategies

Telecommunications providers are facing an increasingly complex collections landscape, where evolving customer behaviors present new challenges. Join the panel of experts from LexisNexis for an in-depth discussion recorded 2/26/2025.

TRMA Webinar: Fighting SIM Swap & Port-out Fraud: Navigating FCC Order 23-95A

With the new FCC Order 23-95A, communications service providers must take action to combat pervasive SIM swap and port-out fraud and ensure compliance. Presented by TransUnion 1/29/2025.

TRMA Webinar: Human Centric AI: Shaping the Future of Telco Customer Experience for Digital Natives

The fusion of artificial intelligence and user experience in Telco is not just a trend, but a revolution, with startups and innovators at its core. Presented by KredosAI & T-Mobile 12/11/2024.

TRMA Fall 2024 Conference

Presentation decks from the Fall 2024 Conference in Chicago.

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