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1st Half 2020 Benchmarking Highlights Webinar
Mike Trail, and Tara Craig, and Eric Davidheiser present the findings of the 1st half of the 2020 TRMA Benchmarking Study.This webinar includes a summary of industry wide credit, payment and collection statistics, business implications, and more.
2020
Benchmarking
Webinar
Details
TRMA Virtual Connect
Join TRMA and fellow industry leaders at TRMA Virtual Connect - the telecommunications industry event of the year, you won't want to miss it!
Details
Beyond the Crisis
This Business Affiliate Advisory Board (BAAB) webinar took place on Wednesday, June 24th, 2020. It focuses on impact and recovery from Coronavirus - employment data for forecasting, account treatment, and collections along with other topics.
Customer Support
Account Management
Collections
Leadership
2020
Webinar
Details
On the Road to Recovery
This Business Affiliate Advisory Board (BAAB) webinar took place on Wednesday, June 10, 2020. It focuses on impact and recovery from Coronavirus - with discussions on fraud, impacts of recent legislation regarding Coronavirus, and more.
Account Management
Collections
Fraud
Legislative/Regulatory
2019
2020
Webinar
Details
Coronavirus - The Impact and the Road to Recovery
This webinar focuses on Coronavirus – its impacts and the road to recovery. Topics include changes to collection strategies, fraud trends that have become evident in the last few months, requests for additional support and information, and more.
Account Management
Collections
2020
Webinar
Details
2019 Benchmarking Highlights Webinar
This webinar's content includes findings of the second half of the 2019 TRMA Benchmarking Study, a summary of industry wide credit, payment and collection statistics, comparisons among industry segments, and business implications.
2020
Benchmarking
Webinar
Details
Applying Predictive Analytics in Telecommunications to Stop Money Laundering
In this Q&A, Anat Hoida – Head of the EMEA Telecom Practice at FICO – explains how the telecom industry is adapting and evolving to a new market of customers, and what tools are available to fight these new crimes.
White Paper
Fraud
2020
Details
Subscription Fraud - The role of AI and machine learning
In this Q&A with FICO Principal Scientist Derek Dempsey, he shares how AI and machine learning are new powerful tools to fight subscription fraud.
White Paper
Fraud
2020
Details
What Is Telecom Subscription Fraud – and How Can You Fight It?
Fraud is a serious concern for those in the communications industry, accounting for billions of dollars lost annually. This document aims to be a resource and provide details on various types of subscription fraud.
White Paper
Fraud
2020
Details
Smart Analytics Pay Dividends Across the Customer Lifecycle
Learn about using new analytic tools aimed to develop novel insights and trends from customer data. This presentation will outline why and how you can start.
Account Management
2020
Presentation
Details
The Past, Present, and Future of Data
From historical approaches to data management to trends and structural changes companies will need to incorporate to adapt for the future, this report will provide insights into the incredible tool and resource data can be for your company.
White Paper
Legislative/Regulatory
2019
Details
The (R)evolution of Risk Management – Finding Opportunity for Modern Finance in a Universe of Risk
Study - In spite of the promises of emerging technologies and tools, finance leaders are struggling internally to manage risk effectively with data, and many rate their own ability to manage and monitor risk as particularly challenging. Learn more.
White Paper
Account Management
Collections
Fraud
Leadership
2019
Details
Fraud In the Contact Center and Digital Channels – Strategies for Balancing Detection and Prevention With CX
Fraud is on the rise across customer-facing interaction channels. But experts agree: The contact center may be the most vulnerable channel that represents an easier target for thieves.
White Paper
Customer Support
Fraud
2019
Details
Prescriptive Analytics for Collection Communications
Learn about a wide variety of strategies used to mitigate risk and manage accounts. In this interview with FICO Director Ben Werner, we learn about various trends and strategies that can improve collections and mitigate fraud.
White Paper
Collections
Fraud
2020
Details
Omni-Channel Communications for Telecommunications
For the telecommunications industry, meeting customer expectations and avoiding churn is a constant challenge. Customers have more options, and are more sophisticated than ever.
White Paper
Customer Support
Account Management
Collections
2018
Details
Communications Company Improves Efficiency of Acquisition Campaigns – Ability to Pay Measure and Prescreen Enable Enhanced Targeting
A communications service provider was relying on ITA offers to drive new customer acquisition, but was struggling with inefficient call center operations and a high non-pay churn rate.
White Paper
Customer Support
Account Management
Credit
Collections
2018
Details
Scoping Out Synthetic ID Fraud for Communications and Energy Providers
This infographic aims to help you protect your business from losses associated with synthetic ID fraud while minimizing false positives.
White Paper
Account Management
Fraud
2018
Details
Synthetic Identity Fraud Checklist for Services Providers – It’s Costing Millions Each Year, and it’s on the Rise
Your Best Defense? A Data-driven Offense: Synthetic ID fraud occurs when fraudsters use parts of real identities to create a completely fake identity.
White Paper
Account Management
Leadership
2018
Details
Compete and Comply – New Dynamics for Telecom Success
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services.
White Paper
Account Management
Leadership
2018
Details
Loss Forecasting for Telecommunications
Telecommunications professionals are continually asked to do more to improve portfolio profit with less: less budget, less headcount and fewer resources.
White Paper
Customer Support
Account Management
Leadership
2018
Details
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