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What Is Telecom Subscription Fraud – and How Can You Fight It?

Fraud is a serious concern for those in the communications industry, accounting for billions of dollars lost annually. This document aims to be a resource and provide details on various types of subscription fraud.

White PaperFraud2020

Smart Analytics Pay Dividends Across the Customer Lifecycle

Learn about using new analytic tools aimed to develop novel insights and trends from customer data. This presentation will outline why and how you can start.

Account Management2020Presentation

The Past, Present, and Future of Data

From historical approaches to data management to trends and structural changes companies will need to incorporate to adapt for the future, this report will provide insights into the incredible tool and resource data can be for your company.

White PaperLegislative/Regulatory2019

The (R)evolution of Risk Management – Finding Opportunity for Modern Finance in a Universe of Risk

Study - In spite of the promises of emerging technologies and tools, finance leaders are struggling internally to manage risk effectively with data, and many rate their own ability to manage and monitor risk as particularly challenging. Learn more.

White PaperAccount ManagementCollectionsFraudLeadership2019

Fraud In the Contact Center and Digital Channels – Strategies for Balancing Detection and Prevention With CX

Fraud is on the rise across customer-facing interaction channels. But experts agree: The contact center may be the most vulnerable channel that represents an easier target for thieves.

White PaperCustomer SupportFraud2019

Prescriptive Analytics for Collection Communications

Learn about a wide variety of strategies used to mitigate risk and manage accounts. In this interview with FICO Director Ben Werner, we learn about various trends and strategies that can improve collections and mitigate fraud.

White PaperCollectionsFraud2020

Omni-Channel Communications for Telecommunications

For the telecommunications industry, meeting customer expectations and avoiding churn is a constant challenge. Customers have more options, and are more sophisticated than ever.

White PaperCustomer SupportAccount ManagementCollections2018

Communications Company Improves Efficiency of Acquisition Campaigns – Ability to Pay Measure and Prescreen Enable Enhanced Targeting

A communications service provider was relying on ITA offers to drive new customer acquisition, but was struggling with inefficient call center operations and a high non-pay churn rate.

White PaperCustomer SupportAccount ManagementCreditCollections2018

Scoping Out Synthetic ID Fraud for Communications and Energy Providers

This infographic aims to help you protect your business from losses associated with synthetic ID fraud while minimizing false positives.

White PaperAccount ManagementFraud2018

Synthetic Identity Fraud Checklist for Services Providers – It’s Costing Millions Each Year, and it’s on the Rise

Your Best Defense? A Data-driven Offense: Synthetic ID fraud occurs when fraudsters use parts of real identities to create a completely fake identity.

White PaperAccount ManagementLeadership2018

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