Whether it’s financial services, government agencies, telecom, retail, or airlines, fraud is on the rise across customer-facing interaction channels. But experts agree: The contact center may be the most vulnerable channel that represents an easier target for thieves. This article provides potential strategies for authentication and fraud prevention while also creating a pleasing, fraud-free customer experience across both voice and digital channels.
-By Nuance Communications
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Fraud In the Contact Center and Digital Channels – Strategies for Balancing Detection and Prevention With CX |
Fraud In the Contact Center and Digital Channels – Strategies for Balancing Detection and Prevention With CX |