MC LMS - Course list

LexisNexis Risk Solutions Sponsored Webinar: Gaining a Holistic View of Identity and Creditworthiness in a Rapidly Shifting Landscape

The COVID-19 crisis has impacted the telecommunications industry to fast track digital transformation initiatives while balancing the pressure to protect the customer experience and protect customers from evolving fraud schemes.

Customer SupportAccount ManagementFraud2020Webinar

Devices and Digital Identities: Protect your customers from emerging risk

Digital transformation has changed virtually everything about the way we interact with people, access information, transact business etc. Unfortunately, it has also opened the door to greater digital identity fraud for communications and media businesses.

Customer SupportAccount ManagementFraud2020Whitepaper

Beyond the Crisis

This Business Affiliate Advisory Board (BAAB) webinar took place on Wednesday, June 24th, 2020. It focuses on impact and recovery from Coronavirus - employment data for forecasting, account treatment, and collections along with other topics.

Customer SupportAccount ManagementCollectionsLeadership2020Webinar

On the Road to Recovery

This Business Affiliate Advisory Board (BAAB) webinar took place on Wednesday, June 10, 2020. It focuses on impact and recovery from Coronavirus - with discussions on fraud, impacts of recent legislation regarding Coronavirus, and more.

Account ManagementCollectionsFraudLegislative/Regulatory20192020Webinar

Coronavirus - The Impact and the Road to Recovery

This webinar focuses on Coronavirus – its impacts and the road to recovery. Topics include changes to collection strategies, fraud trends that have become evident in the last few months, requests for additional support and information, and more.

Account ManagementCollections2020Webinar

Smart Analytics Pay Dividends Across the Customer Lifecycle

Learn about using new analytic tools aimed to develop novel insights and trends from customer data. This presentation will outline why and how you can start.

Account Management2020Presentation

The (R)evolution of Risk Management – Finding Opportunity for Modern Finance in a Universe of Risk

Study - In spite of the promises of emerging technologies and tools, finance leaders are struggling internally to manage risk effectively with data, and many rate their own ability to manage and monitor risk as particularly challenging. Learn more.

White PaperAccount ManagementCollectionsFraudLeadership2019

Omni-Channel Communications for Telecommunications

For the telecommunications industry, meeting customer expectations and avoiding churn is a constant challenge. Customers have more options, and are more sophisticated than ever.

White PaperCustomer SupportAccount ManagementCollections2018

Communications Company Improves Efficiency of Acquisition Campaigns – Ability to Pay Measure and Prescreen Enable Enhanced Targeting

A communications service provider was relying on ITA offers to drive new customer acquisition, but was struggling with inefficient call center operations and a high non-pay churn rate.

White PaperCustomer SupportAccount ManagementCreditCollections2018

Scoping Out Synthetic ID Fraud for Communications and Energy Providers

This infographic aims to help you protect your business from losses associated with synthetic ID fraud while minimizing false positives.

White PaperAccount ManagementFraud2018

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