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Smart Analytics Pay Dividends Across the Customer Lifecycle
Learn about using new analytic tools aimed to develop novel insights and trends from customer data. This presentation will outline why and how you can start.
Account Management
2020
Presentation
Details
Scoping Out Synthetic ID Fraud for Communications and Energy Providers
This infographic aims to help you protect your business from losses associated with synthetic ID fraud while minimizing false positives.
White Paper
Account Management
Fraud
2018
Details
Recover More with Smart Agency Placement
For 60 years, FICO has worked with a broad variety of credit issuers building best practices in the recovery of debt. One area of critical importance is the outsourcing of debt to third parties.
White Paper
Account Management
Credit
Collections
Leadership
2018
Details
Prescriptive Analytics for Collection Communications
Learn about a wide variety of strategies used to mitigate risk and manage accounts. In this interview with FICO Director Ben Werner, we learn about various trends and strategies that can improve collections and mitigate fraud.
White Paper
Collections
Fraud
2020
Details
Pay-TV provider gains immediate lift in collections and fast ROI using FICO PlacementsPlus service
When a major US-based pay-TV provider has poor visibility and control over charged-off debt places with external agencies, FICO is able to provide services...
White Paper
Account Management
Collections
2018
Details
On the Road to Recovery
This Business Affiliate Advisory Board (BAAB) webinar took place on Wednesday, June 10, 2020. It focuses on impact and recovery from Coronavirus - with discussions on fraud, impacts of recent legislation regarding Coronavirus, and more.
Account Management
Collections
Fraud
Legislative/Regulatory
2019
2020
Webinar
Details
Omni-Channel Communications for Telecommunications
For the telecommunications industry, meeting customer expectations and avoiding churn is a constant challenge. Customers have more options, and are more sophisticated than ever.
White Paper
Customer Support
Account Management
Collections
2018
Details
Navigating Change and Driving Performance in Telecommunications
The telecommunications industry has grown and evolved dramatically since its inception and is facing ongoing changes to government regulations.
White Paper
Customer Support
Account Management
Leadership
2018
Details
Making Smarter Telecom Decisions Across the Organization with FICO Strategy Director
The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure.
White Paper
Account Management
Leadership
2018
Details
Loss Forecasting for Telecommunications
Telecommunications professionals are continually asked to do more to improve portfolio profit with less: less budget, less headcount and fewer resources.
White Paper
Customer Support
Account Management
Leadership
2018
Details
LexisNexis Risk Solutions Sponsored Webinar: Gaining a Holistic View of Identity and Creditworthiness in a Rapidly Shifting Landscape
The COVID-19 crisis has impacted the telecommunications industry to fast track digital transformation initiatives while balancing the pressure to protect the customer experience and protect customers from evolving fraud schemes.
Customer Support
Account Management
Fraud
2020
Webinar
Details
Legislation and Regulation After COVID
This Business Affiliate Advisory Board (BAAB) webinar took place on Tuesday, August 10, 2021. It focuses on current legislative and regulatory activities prompted by the pandemic.
Legislative/Regulatory
Covid-19
Details
Improving Business Performance Through Analytic Optimization
Every credit decision telecom companies make — whether customer acquisition, originations, account management, retention or collections — is more complicated and consequential today than ever before.
White Paper
Account Management
Credit
2018
Details
Fraud SIG Meeting September 2023
The Fraud SIG is now meeting quarterly. This Q3 meeting was held on September 28, 2023, facilitated by the SIG co-chairs Kenneth Rand (Cox) and Christi Clayton (Lexis Nexis Risk) and featuring TRMA member guest Andrew La Marca from Dun & Bradstreet.
Fraud
B2B
Details
Fraud SIG Meeting March 2023
The Fraud Special Interest Group (SIG) is now meeting quarterly. In this Q1 meeting held on March 23, 2023, the conversation and programming is facilitated by the SIG co-chairs.Kenneth Rand (Cox) and Christi Clayton (Lexis Nexis Risk).
Fraud
Details
Fraud SIG Meeting June 2023
The Fraud Special Interest Group (SIG) is now meeting quarterly. This Q2 meeting was held on June 22, 2023, Facilitated by the SIG co-chairs.Kenneth Rand (Cox) and Christi Clayton (Lexis Nexis Risk) and featuring TRMA member guests from US Cellular.
Fraud
Details
Fraud In the Contact Center and Digital Channels – Strategies for Balancing Detection and Prevention With CX
Fraud is on the rise across customer-facing interaction channels. But experts agree: The contact center may be the most vulnerable channel that represents an easier target for thieves.
White Paper
Customer Support
Fraud
2019
Details
FICO Optimization Solutions Streamline: Customer Acquisition for Telecom Company
FICO analyzes how to optimize acquisition policies by offering new customers equipment and service packages tailored to individual credit risk.
White Paper
Account Management
Credit
2018
Details
Devices and Digital Identities: Protect your customers from emerging risk
Digital transformation has changed virtually everything about the way we interact with people, access information, transact business etc. Unfortunately, it has also opened the door to greater digital identity fraud for communications and media businesses.
Customer Support
Account Management
Fraud
2020
Whitepaper
Details
Coronavirus - The Impact and the Road to Recovery
This webinar focuses on Coronavirus – its impacts and the road to recovery. Topics include changes to collection strategies, fraud trends that have become evident in the last few months, requests for additional support and information, and more.
Account Management
Collections
2020
Webinar
Details
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