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1st Half 2020 Benchmarking Highlights Webinar
Mike Trail, and Tara Craig, and Eric Davidheiser present the findings of the 1st half of the 2020 TRMA Benchmarking Study.This webinar includes a summary of industry wide credit, payment and collection statistics, business implications, and more.
2020
Benchmarking
Webinar
Details
2019 Benchmarking Highlights Webinar
This webinar's content includes findings of the second half of the 2019 TRMA Benchmarking Study, a summary of industry wide credit, payment and collection statistics, comparisons among industry segments, and business implications.
2020
Benchmarking
Webinar
Details
2021 Spring TRMA Virtual Meeting
Join TRMA and fellow industry leaders at the 2021 Spring TRMA Virtual Meeting - the telecommunications industry event of the year, you won't want to miss it!
Details
3 Reasons to Enhance Your View of Credit Data
Industry-leading organizations are already using trended credit data, and consumers are beginning to understand and benefit from the intelligence of trended data...
White Paper
Account Management
Credit
2018
Details
Analytics and Automation for Telecom Collections Agency Management
The telecommunications industry is in a continual state of change. Providers must manage regulations and ever-changing consumer desires, and maintain a massive technology infrastructure.
White Paper
Account Management
Collections
2018
Details
Applying Predictive Analytics in Telecommunications to Stop Money Laundering
In this Q&A, Anat Hoida – Head of the EMEA Telecom Practice at FICO – explains how the telecom industry is adapting and evolving to a new market of customers, and what tools are available to fight these new crimes.
White Paper
Fraud
2020
Details
Benchmarking Committee Meeting 5/11/2023
Benchmarking Committee Chair Jim Smith and Dynamic Benchmarking representatives Linda Xavier and Gloria Juarez discuss our new benchmarking platform and other important updates.
Benchmarking
Details
Benchmarking Highlights Webinar August 3, 2021
Mike Trail and Tara Craig from North Highland review highlights covering the pandemic year (March 2020 – March 2021). Materials include the webinar video, deck PDF, and link to the updated Benchmarking website.
2020
Benchmarking
2021
Details
Beyond the Crisis
This Business Affiliate Advisory Board (BAAB) webinar took place on Wednesday, June 24th, 2020. It focuses on impact and recovery from Coronavirus - employment data for forecasting, account treatment, and collections along with other topics.
Customer Support
Account Management
Collections
Leadership
2020
Webinar
Details
Communications Company Improves Efficiency of Acquisition Campaigns – Ability to Pay Measure and Prescreen Enable Enhanced Targeting
A communications service provider was relying on ITA offers to drive new customer acquisition, but was struggling with inefficient call center operations and a high non-pay churn rate.
White Paper
Customer Support
Account Management
Credit
Collections
2018
Details
Communications Savvy – Trended Credit Scores Help Grow Your Business
This guide provides insight into scoring a greater population of consumers and achieving better segmentation across risk bands, giving lenders the ability to confidently approve more consumers.
White Paper
Customer Support
Account Management
Credit
Leadership
2018
Details
Compete and Comply – New Dynamics for Telecom Success
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services.
White Paper
Account Management
Leadership
2018
Details
Coronavirus - The Impact and the Road to Recovery
This webinar focuses on Coronavirus – its impacts and the road to recovery. Topics include changes to collection strategies, fraud trends that have become evident in the last few months, requests for additional support and information, and more.
Account Management
Collections
2020
Webinar
Details
Devices and Digital Identities: Protect your customers from emerging risk
Digital transformation has changed virtually everything about the way we interact with people, access information, transact business etc. Unfortunately, it has also opened the door to greater digital identity fraud for communications and media businesses.
Customer Support
Account Management
Fraud
2020
Whitepaper
Details
FICO Optimization Solutions Streamline: Customer Acquisition for Telecom Company
FICO analyzes how to optimize acquisition policies by offering new customers equipment and service packages tailored to individual credit risk.
White Paper
Account Management
Credit
2018
Details
Fraud In the Contact Center and Digital Channels – Strategies for Balancing Detection and Prevention With CX
Fraud is on the rise across customer-facing interaction channels. But experts agree: The contact center may be the most vulnerable channel that represents an easier target for thieves.
White Paper
Customer Support
Fraud
2019
Details
Fraud SIG Meeting June 2023
The Fraud Special Interest Group (SIG) is now meeting quarterly. This Q2 meeting was held on June 22, 2023, Facilitated by the SIG co-chairs.Kenneth Rand (Cox) and Christi Clayton (Lexis Nexis Risk) and featuring TRMA member guests from US Cellular.
Fraud
Details
Fraud SIG Meeting March 2023
The Fraud Special Interest Group (SIG) is now meeting quarterly. In this Q1 meeting held on March 23, 2023, the conversation and programming is facilitated by the SIG co-chairs.Kenneth Rand (Cox) and Christi Clayton (Lexis Nexis Risk).
Fraud
Details
Fraud SIG Meeting September 2023
The Fraud SIG is now meeting quarterly. This Q3 meeting was held on September 28, 2023, facilitated by the SIG co-chairs Kenneth Rand (Cox) and Christi Clayton (Lexis Nexis Risk) and featuring TRMA member guest Andrew La Marca from Dun & Bradstreet.
Fraud
B2B
Details
Improving Business Performance Through Analytic Optimization
Every credit decision telecom companies make — whether customer acquisition, originations, account management, retention or collections — is more complicated and consequential today than ever before.
White Paper
Account Management
Credit
2018
Details
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