The pandemic’s impact on industries varied dramatically from sector-to-sector.

For Telcos it's likely to be felt for years to come given the ways it influenced emerging consumer habits, direction of growth, increased competitiveness, risk, customer communications and credit metrics. 

It's especially true given the shifting and merging patterns of work and leisure. At the same time, the market has become even more competitive in the face of rising inflation and a squeeze on household incomes. 

We take a deep dive into the critical challenges the sector is now facing. The post-Covid trends in credit and risk - from onboarding, to emerging upsell and cross-sell opportunities, the relentless demand for ever-faster broadband, pressure for additional lines and household expectations are the best mix of services.

Top-performers are now plugging in to a host of new tools including automation, two-way digital dialogue in the shape of omni-channel messaging to help drive timely payments and the all-important cash flow, while sidestepping fraud, ID theft and more elaborate or costly scams.

The slew of new opportunities is already being turned into a win-win for some Telcos. Offloading and automating the more menial tasks ensures staff have more time to work directly with consumers to tackle complex needs issues that may require a more human touch.

We outline industry best practice, alongside the new and emerging post-pandemic trends in Telco credit and collections.

Join host Lori Recker (Complete Recovery) and speakers FICO Telco specialists AJ Travagline andd FICO Consultant Mary Dupont.